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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jennifer Eguiza-Gomez

May 24, 2023

5  out of  5 rating by Jennifer Eguiza-Gomez
"The entire staff there has given the best service. All very friendly and understanding!"

Alicia Reid

May 19, 2023

5  out of  5 rating by Alicia Reid
"My agent is Alex Burt . I’ve been with him since 2016, and have NEVER had any issues! Awesome man, easy going and responds immediately!"

Nicole Morton

April 25, 2023

5  out of  5 rating by Nicole Morton
"This was the easiest and smoothest transition to getting insurance I have ever experienced. Braden was so helpful through every stage of the process and responded to all of my questions immediately. I would recommend anyone to this insurance agency! Thank you!!!"

Chris Smith

February 28, 2023

1  out of  5 rating by Chris Smith
"I like State Farm and the coverage that they provide however this agent, Alex Burt, is extremely unprofessional. Alex hates to be questioned and makes life a living hell for anyone that questions him. I calmly called him to dispute my bill and clearly showed him several errors that had been made. What was I thinking? Upon showing him the errors he became irate and began yelling and attacking my character. Following this call, I could not get him to answer my calls so I visited his office a few days later. I was very mannerly and had a calm demeanor because I didn't want to engage in an argument I merely wanted to peacefully discuss my bill. Alex was not in the office so a staff member called to let him know that I was there and he ordered his staff to call the police on me. As his staff member called the police one of the first things he said was: "he's about 6'1, 6'2; African- American". Coincidence? I have a Master' Degree, I work for the City and the County, I am a youth basketball coach, and I am very active in my kids school (PTA President, Athletic Booster, etc)... ....but I guess to Alex I'm just another thug from the hood. In essence if you ever look at your bills closely and don't mind questioning the biller, or if you are an "African-American" above six feet tall then look elsewhere for insurance."


February 28, 2023

5  out of  5 rating by Alicia
"I recently switched to State Farm for my home and auto insurance and I am so happy with my decision. Their customer service is excellent and hassle free thanks to Alex. The rates are very competitive and I was able to get the best coverage with less money. I especially appreciate the speedy response I get from him! I highly recommend Alex at State Farm to anyone looking for car insurance, he's the best around!"

Chris Ball

February 27, 2023

5  out of  5 rating by Chris Ball
"Alex is extremely knowledgeable and most helpful with any question I might have. Must have as an agent"

Brian Allen

February 24, 2023

5  out of  5 rating by Brian Allen
"I have been a State Farm customer for the past 4 years with Alex and his team and they are fantastic. They are friendly, quick to reply, and are experts in the field. I highly recommend their business."

Meghan Ivey

February 1, 2023

5  out of  5 rating by Meghan Ivey
"Professional and prompt. Braden always goes above and beyond."

Daniel Mariscal

January 23, 2023

5  out of  5 rating by Daniel Mariscal
"Very helpful, affordable, and they are people that care about what they do and the people they serve."

Eileen Chen

January 17, 2023

5  out of  5 rating by Eileen Chen
"I recently moved to Raleigh from California and needed to change my California policy over to a State Farm office in the Raleigh area. I searched for agents and found Alex had great reviews. I called and left him a message advising what my needs were. Alex called me back shortly and got everything squared away for me. Alex was really friendly, helpful and sent me my temporary insurance card via email within the hour. Thanks Alex!"

Jonathan Goforth

December 9, 2022

5  out of  5 rating by Jonathan Goforth
"Great customer service. Fast responses and easy to work with. I highly recommend working with Alex and his team!"

Daniel de Souza

November 21, 2022

5  out of  5 rating by Daniel de Souza
"Alex is great! Totally recommend his services!"

Robert Medders

November 14, 2022

5  out of  5 rating by Robert Medders
"I had to get my windshield and tint replaced due to a crack from a rock. The process was really simple!"

Anne Madden

October 19, 2022

5  out of  5 rating by Anne Madden
"Alex Burt was knowledgable and professional when helping me with Workers Compensation insurance for my business. This was not a straightforward policy and he made the extra effort to ensure what I got was exactly what I needed. Thank you Alex!"

Alex Butler

October 14, 2022

5  out of  5 rating by Alex Butler
"I have received excellent service from State Farm! Alex has been very helpful managing every aspect of our insurance. Would definitely recommend working with him!"

Tanesha McCargo

September 19, 2022

5  out of  5 rating by Tanesha McCargo
"Just purchased a new car and needed to change my existing coverage. Alex was super helpful and made sure to provide me the best rates around."

Jonathan Stoleson

September 16, 2022

5  out of  5 rating by Jonathan Stoleson
"Great people to deal with. Very helpful and friendly"

Zara Hawkins

August 26, 2022

5  out of  5 rating by Zara Hawkins
"Alex is wonderful to work with and always responds quickly when we have questions!"

Daniel&Michelle Alvarado

June 10, 2022

5  out of  5 rating by Daniel&Michelle Alvarado
"Amazing customer service, has always helped me in a timely manner and always offers me different services!"

Thomas Doran

May 25, 2022

5  out of  5 rating by Thomas Doran
"Alex Burt is the most professional and helpful insurance agent I have ever had, and I am 86 years old. I know he is always there when I need him, and he handles the occasional extra thing I need done smoothly and quickly. All I need do is call or send an email, and it is done. Alex is a real bargain for my money."

Sami Suha

April 25, 2022

5  out of  5 rating by Sami Suha
"Incredible service, on time response and very professional."

Whitney Wilson Markwell

March 15, 2022

5  out of  5 rating by Whitney Wilson Markwell
"Alex and his team are very helpful. They are very efficient and knowledgeable. They work hard for their customers."

Brenda De Leon

February 10, 2022

5  out of  5 rating by Brenda De Leon
"Alex Burt got back to me the same day I inquired about business insurance. He was very respectful, kind, and answered every question I had. Great customer service!"

Jodi Allen

February 1, 2022

5  out of  5 rating by Jodi Allen
"State Farm is the one of the best, money savers I've found this year and the customer service is so great! I work with Alex when it comes to all my insurance needs and he is the best! He's extremely easy to contact and responds immediately. I have been working with Alex for over a year now and it's nice to know who I can call when I need assistance. Thank you for the best customer service!!!"

Frank Acitelli

December 3, 2021

5  out of  5 rating by Frank Acitelli
"I was initially pretty nervous about get my own insurance plan, but Alex was super helpful and professional throughout the whole process. He's an easy recommendation for anyone looking for insurance in the area."